|
- The
most common problem is
that many people have
DIFFERENT HOME/SHIPPING
addresses from their
BILLING address and
either forget, or do
not think it matters.
IT DOES!!! For your
protection, we use
something called AVS
(Address Verification
Service) which verifies
that the BILLING information
you provide is the
same as your credit
card provider has on
file. MANY PEOPLE forget
that their billing
address (the address
that their credit card
bill actually gets
sent to) is different.
If someone has moved
in the last couple
of years OR gets their
mail forwarded to them,
this is probably the
culprit. AVS (Address
Verification Service)
will NOT allow the
transaction to go through
unless the Billing
address AND zip code
match. If you do not
know what address your
credit card company
has on file, call them
and ask (the phone
number is most likely
on the back of your
credit card).
- Please
Note: If you make
several attempts at placing
an order with the improper
Billing Address information,
this could trigger your
credit card company's
fraud control. At the
very least they will
temporarily deduct the
attempted transaction
amount from your available
credit, and possibly
even turn your card off.
- The
SECOND most common problem is
entering an inappropriate
SHIPPING METHOD
Go
Back to List of Questions
Most
problems with international
ordering attempts stem from
the customer not choosing the
correct UPS SHIPPING METHOD.
Make sure that either Worldwide
Express or Worldwide
Expedited are chosen (the
difference is that worldwide
express is quicker and more
expensive)
ALSO
make sure the correct country
is chosen, otherwise the
zip code will be rejected.
Go
Back to List of Questions
If
after filling in your correct
information such as shipping
and billing address if
you receive an error code
instead of a confirmation
that the transaction was
approved, check three things
first: That your zip code
is correct, that your shipping
method is appropriate for
your shipping address,
and that you have chosen
the appropriate country.
The
Error codes "only
accepts five digit zip
code" or "invalid
shipping method" are
usually generated because
the customer lives OUTSIDE
of the US and has chosen
the incorrect shipping.
Make sure to enter the
correct country and appropriate
shipping method
"Invalid
e-mail address"
Usually a result of the customer giving a false or incomplete
e-mail address: NOTE: e-mail address is important because
the customer will receive an e-mail confirmation of order,
receipt, as well as the UPS tracking number. Without the
correct e-mail address, the customer will not be able to
track the package because customer will not receive the receipt
with the invoice number.
Go
Back to List of Questions
What
about Microsoft Programmers?
A
Microsoft Windows programmer
died.
He
found himself in front
of a committee that decides
whether you go to Heaven
or Hell.
The
committee told the programmer
he had some say in the
matter and asked him if
he wanted to see Heaven
and Hell before stating
his preference.
"Sure," he
said, so an angel took
him to a place with a sunny
beach, volleyball, and
rock and roll, where everyone
was having a great time.
"Wow!" he
exclaimed. "Heaven
is great!"
"Wrong," said
the angel. "That was
Hell. Want to see Heaven?"
"Sure!" So
the angel took him to another
place. Here a bunch of
people were sitting in
a park playing bingo and
feeding dead pigeons.
"This
is Heaven?" asked
the Windows programmer.
"Yup," said
the angel.
"Then
I'll take Hell." Instantly
he found himself plunged
up to his neck in red-hot
lava, with the hosts of
the damned in torment around
him. "Where's the
beach? The music? The volleyball?" he
screamed frantically to
the angel.
"That
was the demo," she
replied as she vanished
Go
Back to List of Questions
This
obviously depends on the
shipping method chosen;
all packages are sent UPS
and for an exact time-in
transit, customer can go
to www.UPS.com.
Go
Back to List of Questions
The
credit card statement will
only say Holy Spring Water Company,
LLC, if someone inquires what
exactly was purchased, they
will only say "cosmetics" or "nutritional
supplements". It should
in no way disclose the specific
nature of the product
Go
Back to List of Questions
Almost
with 100% certainty you were
not, but people sometimes think
they were charged more than
once. More than likely, you
probably were not. Did you
make one or more FAILED attempts
at processing an order? Every
time you attempt to process
an order, even if it fails,
(because you put the wrong
corresponding zip code or shipping
method etc.), the credit card
company "authorizes" your
credit card for the full amount.
This is not a charge, only
a reduction of the available
credit. Depending on your specific
credit card, the authorization
should disappear automatically
within 3-30 days. If you have
any specific questions regarding
these authorizations and when
they will disappear, please
call your credit card company.
Rest assured, you were only
CHARGED for the transaction
that was fully processed.
Go
Back to List of Questions
If
you take the tracking #
(sent to you by e-mail
when the package was processed)
and enter it on the tracking
page at www.Holy
SpringWater™/ups_track.htm or www.UPS.com,
you will be able to see
where it is in transit
and when the expected delivery
date is. In some cases,
you may also need to input
the shipping zip code as
well. If you have any questions
or problems with tracking
your package, please contact
customer service at customer
service@Holy SpringWater™.com.
Please
note, it usually takes
one (1) full business day
from your purchase before
the tracking number is
available in the UPS system.
Go
Back to List of Questions
No,
you may not pay by check
however you may use your
checking account's bank
card, if it has a Visa
or Mastercard logo on it.
you may enter the bank
card information instead
of credit card information
on the last page of the
shopping cart. Note: Only
available to US customers
Go
Back to List of Questions
What
happens to Bill Gates?
Bill
Gates dies and is sent
to hell.
Satan greets him: "Welcome Mr. Gates, we've been waiting
for you.
This will be your home for all eternity. You've been selfish,
greedy and a big liar all your life.
Now, since you've got me in a good mood,
I'll be generous and give you a choice of three places in
which you'll be locked up forever.
Satan
takes Bill to a huge
lake of fire in which
millions of poor souls
are tormented and tortured.
He then takes him to a massive coliseum where thousands of
people are chased about and devoured by starving lions.
Finally, he takes Bill to a tiny room in which there is a
bottle of the finest wine sitting on a table.
To Bill's delight, he sees a PC in the corner. Without hesitation,
Bill says "I'll take this option."
"Fine," says
Satan, allowing Bill
to enter the room. Satan
locks the room after
Bill.
As
he turns around, he bumps
into Lucifer. "That
was Bill Gates!" cried
Lucifer.
"Why did you give him the best place of all!"
"That's
what everyone thinks" snickered
Satan. "The bottle
has a hole in it!"
"What
about the PC?"
"It's
got Windows 95!" laughed
Satan. "And it's
missing keys,"
"Which
keys?"
"Control,
Alt and Delete."
Go
Back to List of Questions
Can
I use this product to convert
Jews?
A
Jewish man moves into a Catholic
neighborhood. Every Friday
the Catholics go crazy because,
while they're morosely eating
fish according to the strict
order of things, the Jew is
outside barbecuing steaks.
So
the Catholics work on the
Jew to convert him. Finally,
by threats and pleading,
the Catholics succeed.
They
take the Jew to a priest
who sprinkles holy water
on the Jew and intones:
"Born
a Jew Raised a Jew Now
a Catholic."
The
Catholics are ecstatic.
No more delicious, but
maddening smells every
Friday evening.
But
the next Friday evening,
the scent of barbecue wafts
through the neighborhood.
The
Catholics all rush to the
former Jew's house to remind
him of his new diet.
They
see him standing over the
cooking steak. He is sprinkling
water on the meat and saying:
"Born
a cow Raised a cow Now
a fish."
Go
Back to List of Questions
No,
in order to keep prices low
and maintain efficiency we
only process orders electronically.
Our processing server is 100%
secure and encrypted, and your
information is guaranteed safe.
By today's standards it is
very difficult for an unauthorized
person to see any of your information.
If we had to process orders
manually we would have to raise
our prices, and we want to
keep the products affordable
to everyone. If you still feel
uncomfortable because you are
unfamiliar with online purchases,
you may call the Order Hotline
at 866-475-4424 and an operator
will take your order over the
telephone.
Go
Back to List of Questions
Returns
We
are trying to break the "dot
com" mold. Of the
thousands of products we
have sold, we have only
had a handful of returns.
Our goal is to make our
customers happy. Aside
from your satisfaction,
we guarantee that the product
to be free from defects,
that it will be shipped
promptly, and that
you receive excellent
service. Finally, and
most importantly, that
if you drink our water
and follow the directions
carefully, we guarantee
that you will NOT GO TO
HELL.
Satisfaction
Guaranteed
We
are so confident that you
will be satisfied with
our products, we offer
a 30 day money back guarantee.
If if when you recieve
your product if you are
unsatisfied you may return
the unused product
to us for a refund of the
product's purchase price.
We want you to be happy
with our products and services
and recommend us to your
friends. We will do anything
we can to make you, our
valued customer, satisfied,
by either issuing a refund
or replacing the item free
of charge, whichever you
choose based on the circumstances.
Please note: We obviously
cannot replace or exchange
a product AND issue a refund,
it's "either or",
not both.* Note: A $5.00
dollar handling charge
will be applied against
the credit of the product's
purchase price for each
product returned.
Instructions
for returning a product:
In
order to receive a refund,
the product must be returned
to Holy SpringWater™.com.
Product should be returned in original box. Be sure to repackage
with care to insure against breakage/damage. Any box that
we receive that is damaged will be discarded and a refund
will not be processed.
In
the box with the product
please insert the return
form with all required
information filled out
and signed. The
return form MUST be included
in the
box.
Mail the product to:
Returns Department
Holy SpringWater.com
(God knows the address)t that you mail it
to us return receipt requested
and insured, however we
will accept any type of
delivery service such as
Federal Express or UPS
etc.
Although
returns are processed immediately
as received, sometimes
it takes a while for your
credit card company or
bank to credit your account.
Please allow 2-4 weeks
for the credit to show
up on your next statement.
Instructions
for exchanging a product:
Please
e-mail customer service
at customerservice@Holy
SpringWater™.com and
include your name, order
number (your order number
starts with a one and three
or four 0's i.e. 10001234
or 10000345) and product
you wish to exchange or
replace.
Or,
simply call toll free 1-866-555-1212
and ask to speak to the
customer service department,
they will be glad to assist
you (exchanges only).
Please
note: all exchanges are
shipped UPS ground, please
allow 1-7 days for delivery.
Exchanges for orders outside
of the continental United
States may incur additional
shipping/handling charges.
*Please
note, due to the nature
of this product we can
accept returns of products
that have been to hell,
or show evidence of having
a spell cast over them.
We reserve the right to
refuse a refund in the
event we believe the product
has been touched by an
evil spirit. If we refuse
a refund based on our belief
the product has been tainted,
the product will be shipped
back to the consumer, at
the sole cost to the consumer
Go
Back to List of Questions |
